Smart touch free hygiene system.
Meritech needed to evolve from traditional handwashing solutions to a next gen system optimized for high demand environments, industrial food processing, healthcare, and public installations. The goal: deliver fast, reliable pathogen removal with data driven compliance confidence.
Using ethnographic insights and Psycho‑Aesthetics®, we deeply explored user behaviors around hygiene protocols in critical environments. We identified emotional drivers, trust, efficiency, and obedience, as core to adoption. This informed our choice of a high performance design in the enriched quadrant of the PA map.
Emotional positioning using Psycho‑Aesthetics®
Workflow personas for compliance heavy users
Strategy workshops mapping expectations across use-cases
How We Used Psycho-Aesthetics™ to Identify Unique Opportunities in the Project.
Using our proprietary Psycho-Aesthetics® 2.0 framework, we conducted in-depth interviews and ethnographic observation in diverse lab settings. We identified key emotional and usability pain points — such as intimidation with complex interfaces, workspace clutter, and trust in precision. These insights guided both the form and interface strategy, ensuring approachability and confidence in operation.
We created a sleek touch free enclosure that communicates clinical precision and ease of use. The design features a clear vertical form with intuitive hand placement zones, guided by large countdown timers and physical feedback elements. The modular cartridge system and accessible refill paths enhance hygiene while supporting high throughput operations.
3D CAD renderings and aesthetic mockups
Ergonomic hardware layout for hygiene zones
Durable materials and finishes tuned for industrial environments
To achieve >99.9% pathogen removal in 12 seconds, we engineered precise pressure, temperature regulation, dosing systems, and robust mechanical delivery. Multimodal prototypes validated the system across rigorous hygiene cycles. Internal hardware innovation enabled accurate dosing and temperature control at scale.
Validated mechanical and dosing system prototypes
Technical drawings for pressure, heating, and fluid systems
Performance verification datasets
We implemented cloud enabled diagnostics, real time usage tracking, and compliance monitoring dashboards. Connected sensors in refill cartridges and mechanical subsystems provide usage alerts and predictive maintenance reports, critical in high risk food and healthcare environments.
Touchscreen UI designs with countdown and feedback flows
Cloud connected dashboard for monitoring adherence
Software framework for alerts, diagnostics, and analytics
The CleanTech® EVO station is a prime example of RKS’s Human Centered systems design, merging emotional resonance, industrial durability, and software enabled intelligence. We transformed hand hygiene into a smart, verifiable interaction that cuts risk, enforces best practices, and supports public health at scale.
Status: Fully engineered product deployed in pilot sites within food processing and healthcare facilities
Impact:
Consistent pathogen removal performance (>99.9% in 12 s)
Enhanced hygiene compliance through real-time data and alerts
Streamlined refill processes and minimized downtime
Game-changing value in compliance-critical environments
Strategy
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